THE MP for Frome and East Somerset has reached out to resolve ongoing issues taking place at Frome Leisure Centre, which they describe as being “unacceptable”.

MP Anna Sabine (Liberal Democrats) has highlighted particular concerns over direct debit payments and children’s swim lessons, alongside failure of equipment and poor communication.

Assurances had been made by the senior management of Fusion, who operate the leisure centre, and a meeting had been arranged by Ms Sabine with local councillors, although problems have persisted.

Constituents report that the pool’s boiler has failed again, potentially impacting swimming lessons and school groups.

Ms Sabine said: “The ongoing issues at Fusion are unacceptable. Members and families rely on this community facility, and they deserve transparency, compensation, and practical solutions.

“Fusion must explain how they will update customers, reimburse direct debit payments, and mitigate any impact to children's swimming lessons moving forward.”

Ms Sabine has reached out to contact Fusion twice more, and sh is calling on the operator to engage immediately and resolve the growing concerns.

Ms Sabine welcomes hearing from constituents sharing their experiences by emailing her office, as the campaign for reliable, user-focused leisure services continues in Frome and East Somerset.

A Fusion spokesperson said: "We are working hard to resolve the boiler issue at Frome Sport & Fitness. Despite being fixed earlier in the year, we have acted decisively to reduce the risk of further disruption and ordered a brand new, greener and more efficient boiler.

“This is a complex piece of work and will be installed and operational by mid-July. We have acted on wider feedback about the centre too, and a new cleaning team is on-board, and a thorough daily cleaning regime is ongoing to maintain the standards our members and centre users expect.

“We have also carried out painting and repairs at the centre over recent months and have new poolside lighting coming, as well as further works planned for later in the year.

“The pool is still in use, but colder than usual. We adhere to industry guidance on swimming lessons, so our swim school is not currently operating in the pool.

“We would like to reassure parents that we will credit their accounts for any missed sessions and will offer catch up sessions in August.

“Swim school members also have free access to the pool as a benefit with their memberships so they will be able to swim during the summer holidays once the new boiler has been installed. Members are also welcome to use the nearby pools at our Shepton Mallet and Wells centres in Somerset.

“We thank everyone for their patience while we work as quickly as possible to restore our facilities and equipment as quickly as possible.

“Our senior directors have met with Anna Sabine MP to update her on works and the team would be very happy to meet her again with a further update. We are also regularly updating our members and will continue to do this over the coming weeks.”