People who are eligible for the payment, can fill in a form on the Council’s website: https://beta.bathnes.gov.uk/council-tax-energy-rebate.

To prevent fraud, people who pay by non-direct debit methods will get a letter from the Council containing personal access code and Council tax account number. Both of these need to be included on a webform along with bank details so the Council can verify their details.

Anyone who is not on the internet can visit Bath Welfare, Housing and Advice Service in Manvers Street or Keynsham and Midsomer Norton Library and Information Services. Providing they have their letter and bank details with them, a Customer Services officer will help them to fill in the webform. People can also contact Council Connect for guidance on: 01225 394041

Bank details must match the Council-tax payer otherwise they will be rejected pending further checks, the Council is advising these will take additional time to process.

Email: [email protected] or call: 01225 477277. Monday to Thursday 9am to 4.30pm and Friday 9am to 4pm.