Feedback from patients and visitors is helping to make improvements in departments at the Royal United Hospitals Bath NHS Foundation Trust.

The RUH’s Patient Experience team works with departments and clinical areas across the hospital to act on patient feedback and introduce improvements.

Recent improvements include improved signage for the Fracture & Orthopaedic Clinic and the Trauma Assessment Unit. The Breast Radiotherapy Consultant Service improved the information available for patients. The Osteoporosis team reviewed their patients’ experience of telephone consultations and made changes to the information in appointment letters to explain what patients can expect at their appointment. They also ensured that appointment options for patients with a physical or sensory impairment were clear and easy to understand.

Sharon Manhi, Lead for patient and carer experience, said: “We really encourage hospital teams to collect patient and carer experience feedback, and to understand and use this feedback to improve services. We want to make patients’ experiences of the RUH as positive as possible, so we are always keen to hear what is working well or what we could be doing better.”